No account needed. See exactly what your customer would get, before you sign up for anything.
Guard
A bad reply does more damage than a bad review. Guard catches them first.
Admitting fault, promising a refund, one wrong word on an allergy complaint. Guard reads every draft for all of it, before the reply reaches you. Nothing posts without a human okay.
"Worst meal I've had in years. I want a full refund or I'm telling everyone."
Without Guard
"We're so sorry! We'd be happy to offer you a full refund, please contact us to arrange it."
With Guard · protected
"We're sorry your visit fell short. Please reach out to us directly so we can make it right."
No promises you didn't make. Takes it private. You're protected.
"Best meal I've never finished. Highly recommend. ⭐⭐⭐⭐⭐"
Without Guard
"Thank you so much for the five stars! We're thrilled you had such a memorable experience!"
With Guard · sarcasm detected
"We noticed your comment and want to make sure everything's right. Please reach out so we can look into your experience."
Thanking someone who's being sarcastic makes it worse. Guard catches it first.
"I told them about my allergy and still got served the wrong dish."
Without Guard
"We're so sorry we gave you something you're allergic to! We'll refund you and cover any costs."
With Guard · protected
"We take allergy concerns very seriously. Please contact us directly so we can look into what happened."
You didn't admit to anything. Handled privately. You're protected.
Good reviews
Your happy customers deserve an answer too.
Someone took the time to say something kind about your restaurant. A good reply thanks them and gives them a reason to come in again. You pick how it sounds.
★★★★★
Came in for our anniversary dinner and the staff went above and beyond. Our server remembered we were celebrating and surprised us with dessert. The scallops were perfect.
Daniel R.
Flo's draft
Daniel, an anniversary and a surprise dessert. That's a good night. So glad the scallops landed. Come see us on a Thursday sometime, that's our quiet one and we'll take good care of you.
— Dana, Marlowe's Bistro
Flo's draft
Thank you for celebrating your anniversary with us. Our team was glad to be part of it, and we're delighted the scallops were a highlight. We'd love to have you back, the patio opens next month.
— Dana, Marlowe's Bistro
Flo's draft
It was a pleasure to host your anniversary, and thank you for the kind words about our team. We hope to welcome you again soon; our autumn menu arrives in October.
— Dana, Marlowe's Bistro
Warm but steady. It's the voice most restaurants land on.
Every one of them ends with a reason to come in again. That's the part we know well, and it's the part we do all day.
Any AI can write a draft. The draft was never the hard part.
The hard part is knowing when a reply needs to say less, not more. Catching the sarcasm, and knowing which ones shouldn't be answered without you.
Generic AI
Stops at the first draft
Reads sarcasm as praise
Apologizes for things you didn't do
You're on your own if it goes wrong
Thanks a happy customer and moves on
ReviewFloAI
Checked before you ever see it
Flags sarcasm and fake praise
Handles sensitive reviews without admitting fault
A real person behind it, not just software
Gives a happy customer a reason to come back
Flo writes it.
·
Guard checks it.
·
A real person signs off.
A chatbot hands you a draft and walks away. Here, someone is accountable for what goes up under your name.
What's included
Everything built for how restaurants actually work.
Not a general business tool wearing a restaurant hat. Built from scratch for owners who are in the kitchen, not at a desk.
Fast drafts
No blank page, ever.
Ready when you are. A review comes in, the reply's written and waiting. Approve it, change it, or ask for another.
Your voice
Sounds like you, not a template.
Your style, your call. Pick how you want to sound: casual, professional, or refined. Every reply follows it, and every edit you make teaches us how you'd have said it.
Guard
Checked before it reaches you.
Every draft, every time. Tone, sarcasm, sensitive situations, phrases that could cost you. All screened on the way through.
Getting reviews in
Answering them is half the job.
More reviews coming in. Your own QR code and link, ready to print. Customers scan at the table and go straight to leaving you a review. Concierge gets a printed stand for the counter, one per location, shipped when you go live.
Resolution tracking
A reply isn't the end of it.
See it through. Track the open ones privately, add notes, mark them done when they're actually done.
Quick Reply
One tool for every platform.
Yelp, Facebook & other platforms. Paste any review in, get a Guard-checked draft in seconds, copy it back. No integration needed.
Any device
Approve it from your phone.
Wherever you are. Phone, tablet, or the office computer — nothing to download. The reply's already written, so it's a read and a tap between tables.
Happy customers
Every good review is an invitation.
Bring them back. A good review is someone who already likes you. The reply thanks them and gives them a reason to come in again — the easiest customer to win back is the one who already had a good night.
Multilingual
A review in Spanish? Replied in Spanish.
Speaks their language. You also get an English summary, so you always know what was said and what you said back.
F&B-only
Built for food and beverage. Not adapted for it.
Made for your world. A generic tool doesn't know an allergy complaint is different from a slow-service complaint. That difference is the whole job.
Straight talk
Who this is really for.
Built for independent restaurants. Here's how to tell if we're a fit.
Not yet
Just opened
A handful of reviews so far. You can keep up with these yourself. When you can't, Starter writes them for you.
Corporate handles reviews across every location. You're in good hands there.
Right fit
Reviews coming in faster than you answer them
You meant to get to them, then service picked up. Hand it over and every one gets answered in your voice, the good ones included. The tough ones still come to you first.
Not sure which? Have ten minutes a week and want to stay in control → Starter. Want it handled and only want to see the ones that matter → Concierge.
Your 14 days start when your reviews are live in the app — not the day you sign up. Chasing your old marketing company for Google access costs you nothing.
Month-to-month. Cancel anytime, and we'll walk you through removing our access in under a minute.
Fair use: up to 200 replies a month per location — more than almost any single restaurant sees. Running higher than that usually means you're a group, and we'll reach out about a multi-location rate rather than cut anything off.
Concierge · done for you
We handle it. You see what matters.
Here's exactly what happens after you start your trial.
01
Set up your account.
Onboarding walks you through connecting your Google profile and setting your voice. About five minutes, and you stay the owner. Your 14 days don't start until we're live, so tracking down access costs you nothing.
02
We start answering.
Your everyday replies get written, checked and posted without you. You can look in whenever you want — you just don't have to.
03
The tough ones come to you first.
1–2★ and sensitive reviews come to you before we write a word — we email you, and you can handle it from your phone. You tell us how you want it handled, we do the rest.
04
Everything else is done by tomorrow.
Review comes in, Flo writes it, Guard checks it, one of our people signs off, it posts. Next business day, every time.
No. We know access is the part owners worry about most, so here's exactly what it means. You add us as a Manager on your Google Business Profile, which is a one-time, 5-minute setup. That means: you stay the owner of your profile, always. We can only read reviews and post replies — we never touch your email, contacts, or any other Google service. Nothing posts without a human okay. On Starter that's you approving each one. On Concierge that's our team, and 1–2★ and sensitive reviews still come to you first. You can remove us in one click anytime from your Google settings; we'll show you how.
On Starter, nothing posts until you say so — edit it, ask for another, or write your own. On Concierge, our team does that for the everyday ones, and anything 1–2★ or sensitive comes to you before we write a word. Either way, a person reads it before it goes up.
Guard detects it automatically. Reviews mentioning illness, allergies, lawsuits, or health departments trigger a special mode. The response is shorter, carefully worded, and routes the conversation to private email. You don't have to think about what not to say. We already thought of it.
They get a real reply, not just a thank-you. Someone who left you five stars already likes you, so the reply thanks them by name and gives them a reason to come back in. You pick the style — casual, professional, or refined — and every reply follows it.
Think of it as a manager who reads every reply before it goes out. Guard runs multiple checks on every response: tone, apology, safety, banned phrases, sensitive content. If anything's off, it gets rewritten before you ever see it. Guard does the heavy lifting. You make the final call.
You create your account and set your voice, then add us as a Manager on your Google Business Profile. Once that's connected, your reviews come into your inbox with replies already written and waiting. On Starter you approve them and we post; on Concierge we handle it and only send you the tough ones. You also get your QR code and link right away, ready to print. Your 14 free days start when your reviews are live, not the day you sign up — so if you have to chase someone for Google access, it costs you nothing.
About five minutes. You create your account, tell us about your restaurant, set your voice, and add us as a Manager on your Google Business Profile. Onboarding walks you through each step. Most restaurants are live within a day or two.
No. It runs in your phone's browser, on a tablet, or on a computer — there's nothing to download. The reply is already written and waiting, so approving one takes a few seconds between tables. On Concierge you don't log in for the everyday ones at all; when a 1–2★ or sensitive review comes to you, you can handle that from your phone too.
That's what Guard prevents. Most tools hand you a response and leave you to spot the problems. Guard checks every reply for banned phrases, generic filler, and missing apologies. If something's off, it gets rewritten before you ever see it.
No. Any AI can write a first draft. That's the easy part. The hard part is everything around it: knowing when a reply needs to say less, catching sarcasm, refusing to admit fault on a sensitive review, and flagging the ones that shouldn't be answered without you. A chatbot does none of that and leaves the catching to you. And when something goes wrong, there's nobody to call. Here, there's a person.
We focus on Google because that's where most customers look first, and it's the one platform where we can post replies on your behalf. For Yelp, Facebook, and other platforms, we include Quick Reply: paste any review in, get a Guard-checked draft, and copy it back. All your reviews covered, one tool.
Every reply gets a human okay before it goes live. That's on purpose. It's your restaurant's name on the line. On Starter, that's you: the reply's written and waiting, and you approve it in seconds. On Concierge, that's us: we write and post for you, and the tough ones, 1–2★ and sensitive reviews, still come to you. Speed without anything posting on its own.
You pick a style to start: casual, professional, or refined. Every reply follows it. When you change a reply, we keep that — so the next one is closer to how you'd have written it yourself.
Yes. No contracts, no cancellation fees, no awkward phone calls. Cancel from your account settings anytime. When you do, we'll send you a one-step guide to remove our Google Business Profile access. It takes less than a minute and we walk you through it. Your trial is 14 days with no credit card required.
No credits and no per-review fees. Fair use is up to 200 replies a month per location, which is more than almost any single restaurant sees. If you're consistently running higher, you're probably a group or a very busy multi-location — we'll reach out about a rate that fits, not cut anything off.
Each location has its own Google profile, its own reviews, and its own voice — so each one is its own plan. If you run several, email us at hello@reviewflo.ai and we'll sort out a rate rather than have you sign up one at a time.
A review comes in Spanish, the reply goes out in Spanish. You get an English summary so you always know what was said and what you said back. No guessing with Google Translate.
Completely. Every restaurant's data is isolated. Your reviews, replies, and notes are never shared with or visible to anyone else. Your data is yours.
Most review tools hand you a draft and leave you to catch the problems. ReviewFloAI is built with Guard, which checks every reply before you see it: missing apologies, echoed complaints, banned phrases, sarcasm, and sensitive situations that generic AI misses. Built specifically for restaurants, not adapted from a general business template. And there are no usage credits or contracts. Month-to-month, cancel anytime.
The chains have a team for this. Now you do.
Your Google reviews, handled. Every review answered, and the tough ones come to you first. Two weeks free, five minutes to set up, no card. Your trial starts when we go live, not the day you sign up.
