Written in Spanish? Answered in Spanish.
The guest gets their reply in Spanish. You get a short summary in English, so you always know what went out under your name.
Example
For independent restaurants, cafés and bars
Your Google reviews, handled.
You take care of every guest who walks in. We’ll take care of every review they leave.
$149 a month after 14 free days.
$0 today. Cancel any time.
Your last 30 days of reviews, answered before you pay.
Not ready? Try it on your worst review. No account needed.
Example
You didn’t open a restaurant to answer reviews.
It’s 11pm. You closed up, counted the drawer, wiped the last table. Then your phone buzzes. A new 1‑star.
We get it. The long hours. The day-to-day. Giving every guest 5‑star service while you run the floor, the kitchen and the office. At the counter, you’d fix it in a minute. But this one’s online, and nobody is working that shift.
Now somebody is.
Our team in Las Vegas. We keep your service going after you close.
How it works
Every review gets answered. You only approve the hard ones.
Happy reviews
Answered by the next business day. You’ll see them in your morning email.
Unhappy reviews
1 and 2 stars, sarcastic, health or legal. We write and check these too, then they wait for your OK.
- A hard one comes in. You get an email right away. The reply is already written and checked.
- Know what happened? Type it in one line, like “our card reader glitched.” We work it into the reply.
- Tap OK to post. We put it up by the next business day.
We write the hard ones too. You just tap OK.
Example
Type what happened.
We work it into the reply.
Private details stay out.
Taking it offline?
We add your email to the reply. In 3 days, we ask you how it went.
Anyone can write the easy ones.
The angry one, the sarcastic one, the one about an allergy. The ones you keep putting off. We write those too, and they wait for your OK.
The angry one.
You add one line. Flo works in what you fixed.
The sarcastic one.
Five stars, not a compliment. Flo caught it and owned up.
The allergy one.
Handled with care. No details, just an invite to talk. Health and legal always wait for your OK.
Got one like these? See how we’d answer it.
Try it on your worst reviewNo account, no email, nothing to pay.
Also included
The extras that come with it.
Make leaving a review easy.
Lots of guests mean to leave a review. Then life gets busy. One scan opens your Google review box. No app, no searching.
On every receipt
We set it up with you on a 10-minute call.
On your tables and counter
Order signs with your code in the app. You see the price first.
Your staff knows what to say
A card for the back, plus where your code works best.
Example
Your whole crew can help.
Up to 3 people can OK replies, like your GM on the nights you’re off. No extra charge.
On the 1st
What your guests told you last month.
Not a report full of charts. The kind of thing a good manager tells you after a shift. It comes by email and stays on your Home page all month. Short enough to read at pre-shift.
The one thing worth fixing
What came up most, and whether it’s getting better.
What guests loved
So you know what to keep doing.
Who guests named
So you can thank them in front of the team.
Our end of it
How many reviews got a reply that month.
Example email
October · Joy Bakeshop
Here’s what October added up to.
Hi Maria. 12 guests wrote about Joy Bakeshop this month, and every one got a reply. Here’s what they kept coming back to.
If you fix one thing
Wait times
Came up 3 times in October, up from 1 in September.
Waited 20 minutes, line out the door.
What guests loved
Almond croissants
4 mentions, every one of them good
Lavender latte
3 mentions, every one of them good
Guests won back
1
Our end of it
12 of 12
Pricing
Two ways to do this.
One of them still needs you.
The difference is who does the work. For about $3 more a day, we do it.
We do the work
Full Service
Good reviews answered for you. Our team reads every reply.
$149/mo
About $5 a day. Intro price, locked while you stay. Regular $199/mo. $99 per extra location.
Start my free trial
14 days free. $0 today.
You do the approving
Self Service
We write every reply. You read and approve each one.
$59/mo
Nothing goes up until you say so. $49 per extra location.
Start Self Service
14 days free. $0 today.
Good reviews answered for you by the next business day.
You approve every reply, good ones too.
Our team reads every reply.
You read every reply. No one on our team does.
The hard ones come to you written and checked. One tap to OK.
The hard ones wait in your app with the rest.
An email right away, and a morning text if you want one.
You open the app to approve what’s waiting.
Signs for your tables and counter, ordered in the app.
You download and print your code.
A 10-minute call to get your code on your receipts.
Not included
A note on the 1st: what guests loved, the one thing to fix.
Not included
Help by text or email.
Help by email.
What you can count on
- Full Service: good reviews answered by the next business day.
- Nothing hard goes up without your OK.
- A real team in Las Vegas. Text 725-340-7904 and we’ll come by.
Same on both plans: any language, we check back on ones taken offline, a staff card and where to put your code, up to 3 people on your team. Cancel or switch any time, from your account.
The week you’re slammed is the week you don’t open the app. On Self Service, that’s the week nothing gets answered.
No surprises.
What it costs, and what you’re signing up for.
Today
$0
Card on file. Nothing charged until your free days end.
Free trial
14 days
Starts when we start answering.
Intro price
$149
A month, locked while you stay.
Contract
None
Cancel any time.
Three steps, then it’s off your plate.
About 5 minutes to sign up, and 2 more to add us on Google.
Tell us your restaurant.
Its name as it shows on Google, then your name and cell.
Add us on Google.
You stay the owner. Add us as a manager. Stuck? Text 725-340-7904 and we’ll do it with you on the phone.
Sign your name, add your card.
So we can reply for you. Add a card for when your free days end. $0 today.
Questions.
Do I need to be good with computers?
No. If you can read a text and tap OK, you can do this. And if you’re in Las Vegas or Henderson, we’ll come by and set it up with you.
Is a robot writing my replies?
Our AI writes the first draft. Then every reply gets checked, so nothing goes out offering a comp or refund, or calling out your staff. On Full Service, our team reads every reply, and you read the tough ones too. On Self Service, you read every one.
Do you ever post without asking me?
On Full Service, the good ones, yes. That’s the point. Anything under three stars, or anything touchy like sarcasm or a health or legal mention, waits for an OK from you or a manager you pick, every time. On Self Service, nothing goes up until you say OK.
What about my older reviews?
We start with your last 30 days. Older ones we leave alone, because a reply to a review from two years ago looks strange to anybody reading it. From the day we start, every new review gets answered.
Can’t I just do this myself with AI?
You can. The bad ones are the hard part: finding out what happened and writing something calm. With us, you or your GM adds one line. We write it, our team checks it, and if the guest needs to hear from you, we check back with you in 3 days.
Will it sound like me?
You pick how replies sound (casual, warm or refined), how you sign off, and whether it says “we” or “I.” Tell us your specials and what you’re known for. If one doesn’t sound right, tap Want it different? and tell us what to change.
Do you get into my Google account?
No. You add us as a manager on your listing, the same way you’d add a member of staff, and you stay the owner. You never give us your password, and we can’t get into your email. We only touch your reviews, and you can take us off any time. Google lets a manager edit more than that, but we don’t.
What about Yelp?
We put replies up on Google. For Yelp and other sites, paste the review into Quick Reply, in your app. We write the reply, and you copy it over. That’s on both plans.
Can I cancel?
Yes, any time, from your account. Cancel before your free days end and you pay nothing. No contract. Every reply we put up stays on your page. No hard feelings.
Something else? Text 725-340-7904 or email support@reviewflo.ai.
Now it’s somebody’s job.
You take care of the guests in the room. We’ll take care of the ones online.
$149 a month after 14 free days.
$0 today. Card on file. Cancel any time.
Your last 30 days of reviews, answered before you pay.