Privacy Policy

1. Introduction

ReviewFloAI LLC ("Company", "we", "us") operates the ReviewFloAI platform. This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

2. Information We Collect

Account Information: When you sign up, we collect your name, email address, and restaurant name.

Google Business Profile Data: With your authorization, we access your Google reviews (reviewer name, star rating, review text, review date) and post replies you approve. We do not access your email, contacts, or other Google services.

AI Response Data: We store AI-generated draft responses, your edits, and final posted responses. This data is used to improve response quality for your account over time (voice learning).

Usage Data: We collect basic usage data such as pages visited, features used, and timestamps to improve the Service.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card number. Stripe's privacy policy applies to payment data.

3. How We Use Your Information

• To provide and operate the Service (fetching reviews, generating AI responses, posting approved replies)
• To send you daily digest emails and service notifications
• To improve AI response quality through voice learning (using your edit patterns)
• To provide customer support
• To detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to operate ReviewFloAI:

• Google Business Profile API — to read your reviews and post approved replies
• OpenAI — to generate AI draft responses (review text is sent to OpenAI for processing)
• Brevo — to send transactional emails (daily digest, password reset)
• Stripe — to process payments
• Microsoft Azure — to host the application and database

Each third party has their own privacy policy governing their handling of data.

5. Google API Disclosure

ReviewFloAI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We only request access to read reviews and post replies — no other Google data.
• We do not use Google data for advertising or sell it to third parties.
• We do not allow humans to read your Google data except to provide support you requested, for security purposes, or to comply with law.
• You can revoke access at any time from your Google Account settings or from ReviewFloAI Settings.

6. Data We Do NOT Collect or Sell

• We do not sell your personal data to anyone.
• We do not use your data for advertising.
• We do not share your data with third parties for marketing.
• We do not access your Google email, contacts, or calendar.

7. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we will delete your data within 30 days. You may request immediate deletion by emailing support@reviewflo.ai.

8. Data Security

We protect your data using:

• HTTPS/TLS encryption for all data in transit
• Encrypted database storage
• Secure cookie-based authentication (HttpOnly, Secure flags)
• API keys stored in environment variables, never in source code
• Multi-tenant data isolation (each restaurant only sees their own data)

9. Your Rights

You have the right to:

• Access — request a copy of the data we hold about you
• Correct — update inaccurate information
• Delete — request deletion of your account and data
• Export — request your data in a portable format
• Disconnect — revoke Google access at any time

To exercise any of these rights, email support@reviewflo.ai.

10. Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

11. Children's Privacy

ReviewFloAI is not intended for use by anyone under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

13. Contact

Questions about this Privacy Policy? Contact us at support@reviewflo.ai.